FAQ

Frequently Asked Questions

What are your hours?

Monday to Friday: 8am – 5pm

Saturday: 9am – 3pm

Sunday: Closed

Where are you located?

We are centrally located in Courtenay, BC. Conveniently accessible at:

2805 Kilpatrick Ave

Courtenay, BC – V9N 6P4

Phone: (250) 334-3417

Do you accept insured as well as non-insured repair jobs?

Absolutely. In addition to ICBC repairs, we deal with all major insurance companies. If you prefer to pay for repairs yourself, we are happy to work with you.

Do you have courtesy cars available?

Yes. Courtesy cars are available for all insured repairs. We can arrange to keep you mobile while your vehicle is being repaired.

Why should I choose Valley Collision?

We go above and beyond, compared to the average auto body shop. Consider that all of the following apply to Terminal Auto Body:

Family owned and operated
In business for more than 40 years
Well-reviewed with many outstanding recent reviews posted online
Top of the line equipment for quality repairs of all vehicle makes and models
Well-trained, qualified, licensed, bonded and government-approved vehicle repair technicians

Give Us a Call

One of our friendly receptionists will be happy to answer any questions you may have, so give us a call anytime: (250) 334-3417

Additional FAQs About Valley Collision

Do you work with ICBC and other insurance providers?
Yes. We are an ICBC-accredited facility and work with all major insurers to streamline your claims process.
Do I have to go where my insurance tells me?
No. You have the legal right to choose your repair facility in BC, even if your insurer suggests another shop.
Do you offer courtesy cars?
Yes. We provide courtesy vehicles for eligible repairs, and we’ll help arrange a rental if needed.
How long will my repair take?
Time varies based on damage, but we’ll always provide a clear timeline and keep you updated throughout the process.
Is your work guaranteed?
Absolutely. All collision repairs are backed by our lifetime workmanship warranty.
Can you pick up and drop off my vehicle?
Yes. We offer valet service by request for your convenience.
What auto body and collision repair services does Valley Collision offer?
Valley Collision offers full collision repair, scratch and dent repair, automotive refinishing, auto glass repair and replacement, wheel repairs, courtesy cars, valet service, and towing services from our Courtenay collision repair facility.
Can Valley Collision repair both minor and major vehicle damage?
Yes. Valley Collision repairs a range of vehicle damage, from minor scratches and dents to more extensive collision damage. The type of repair required will depend on the location and extent of the damage to your vehicle.
What should I do if my vehicle cannot be driven after an accident?
If your vehicle cannot be safely driven after a collision, Valley Collision offers towing services to help get your vehicle to our Courtenay repair facility. Once it arrives, our team can assess the damage and determine the repairs required.
Can you repair my vehicle if I have an insurance claim?
Yes. As an ICBC-accredited facility that works with major insurers, Valley Collision can help streamline the claims and collision repair process. You also have the right to choose your repair facility in BC.
Where can I get auto body and collision repair in Courtenay, BC?
Valley Collision is located at 2805 Kilpatrick Avenue in Courtenay, BC. We provide a range of auto body and collision repair services, including full collision repair, scratch and dent repair, automotive refinishing, auto glass repair and replacement, and wheel repair.
What transportation options are available while my vehicle is being repaired?
Valley Collision offers courtesy vehicles for eligible repairs and can help arrange a rental when needed. Valet pick-up and drop-off service is also available by request, providing additional convenience while your vehicle is being repaired.

Ask us how we can help

2805 Kilpatrick Ave, Courtenay, BC V9N 6P4
Tel: (250) 334-3417
Monday to Friday: 8am – 5pm
Saturday & Sunday: Closed

FAQ

Frequently Asked Questions

Additional FAQs About Valley Collision

Auto Repair Services:

Ask us how we can help

Auto Repair Services